Frequently Asked Questions
Q: What is the
delivery time for orders?
A: Please allow 14 business days for orders to be processed and
delivered. If you require your order sooner, please contact us directly
and we will make every attempt to ship your order by priority mail.
PLEASE NOTE: Since the merchandise you order may be shipped from several
locations, items may be shipped separately. As a result, they may arrive
to you at different times and in separate Packages. You will not incur
additional shipping charges .
Q: Do you ship
Internationally?
A: We ship to Canada and the US. For US orders, we will reply to the
order with a US shipping quote and request confirmation to proceed with
the order. Once we receive confirmation, the order will be shipped.
Q: Do you accept returns or
exchanges?
A: Please see our policy section
for information on returns or exchanges.
Q: Do you have other
items/sizes/colours in stock that are not on your website?
A: We have a brick and mortor store as well as our online store. There
are many items that will not be listed on our website that are in our
brick and mortar store, or are available from our suppliers. We make
every attempt to list all sizes and colours available for each item on
our website. However, if you do not see what you are looking for or
would like to make a special request, please contact us at
Tanya Swan .
Q: Do you issue Gift Certificates?
A: Gift Certificates are available from The Cranberry Kids Gift Co.
Ltd. However, Gift Certificates can only be purchased in store at 54
Main Street E in Huntsville. The Gift Certificate may be used in the
store or for email and phone orders. For email or phone orders, the
recipient must mail in the original Gift Certificate to us, and once
received, the order can be shipped.